Street Level Bureaucrats Between Frustrations, Powerlessness, Bottom-up and Resilience Processes

In this paper the main outcomes of four researches carried out from 2014 to 2021 in three Italian regions (Abruzzo, Marche and Tuscany) will be shown, focused on migrant's integration processes. these social workers, educators, schools L2 teachers, Intercultural mediators who work field migration were interviewed about their difficulties daily work. The reading key use understand was street level bureaucrats theory Lipsky. Thanks statements, it possible better importance role context that affects providing services how changes welfare policies are very important influencing relationship with migrant people. Their strengths weaknesses highlighted. all those professionals showed frustration because politicians' decisions cut or limit a framework characterized by lack inclusive paths' programming. However, can play an change migration's local policies, if they supported researchers Institutions. Indeed, one points view bad consequences funding cuts used propose Regional Councillor Abruzzo finance again, previously deleted her predecessor she have done it. So case bottom-up process effective. Another factor emerged concerns attitude complexity mix international skill virtual improvements order provide service users.